Complaints received many harrowing stories of relatives being unable to say goodbye to their loved ones and not being able to hold their hands as they passed away. It was difficult in these circumstances to be unable to change this situation for them, as our job is to resolve issues. It seems a strange thing to say, but I was glad that my mum and dad had both passed before the pandemic so that I was not in the same situation and was able to be with them when they died.

I do not have a garden but my friend is going to plant my sapling in her garden for me in memory of my parents and all of those people I spoke to and was only able to listen.